Shipping & Delivery
We take great care in delivering your FINE ESSENCE jewellery, ensuring each piece reaches you safely and securely. Below, you'll find everything you need to know about our shipping process.
Australian Shipping
How much is shipping?
We offer complimentary insured express shipping on all Australian orders.
Your order will be shipped via Australia Pos or a Courier Service with signature on delivery for added security. Once dispatched, delivery times are:
- Metro areas: 1–4 business days
- Regional areas: Up to 7 business days
Can I have my order shipped to a PO Box?
For security and insurance reasons:
- Orders under $5,000 can be sent to a PO Box.
- Orders over $5,000 must be shipped to a physical address with a signature required.
- All engagement ring orders must be sent to a physical address and cannot be shipped to a PO Box.
International Shipping
How much is international shipping?
International shipping rates are calculated at checkout.
Your order will be shipped via DHL Express or FedEx Priority with signature required upon delivery. Once dispatched, delivery times are:
- Delivery times vary by location, typically 7-14 business days post-dispatch.
Are duties and import taxes covered?
FINE ESSENCE do not cover any additional taxes or import duties applied by customs at the destination country, both of which are considered the sole responsibility of the delivery recipient.
Please note that in accordance with Australian Export Regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise.” As a business, we are also prohibited by law from identifying an order as a “gift” for export purposes.
Order Processing & Insurance
When are orders processed?
- Orders are processed Monday to Friday, excluding public holidays.
- You'll receive tracking details via email as soon as your order is on its way.
- Your FINE ESSENCE piece is made to order, production time must be factored into delivery estimates.
Is my order insured while in transit?
Your order is fully insured from the moment it leaves our studio until it is signed for at delivery. Once signed, the insurance coverage ends.
Do you pack your orders in discreet packaging?
- Your jewellery is shipped in an unbranded, secure package for privacy and safety.
- The return label includes only a discreet identifier, ensuring a seamless and confidential experience.
Contact
Still have questions? We're happy to help! Please click HERE to contact us and we will get back to you within 24 hours.