We offer complimentary insured express shipping on all Australian orders.

Your order will be shipped via Australia Pos or a Courier Service with signature on delivery for added security. Once dispatched, delivery times are:

• Metro areas: 1–4 business days
• Regional areas: Up to 7 business days

For security and insurance reasons:

• Orders under $5,000 can be sent to a PO Box.
• Orders over $5,000 must be shipped to a physical address with a signature required.
• All engagement ring orders must be sent to a physical address and cannot be shipped to a PO Box.

International shipping rates are calculated at checkout.

Your order will be shipped via DHL Express or FedEx Priority with signature required upon delivery. Once dispatched, delivery times are:

• Delivery times vary by location, typically 7-14 business days post-dispatch.

FINE ESSENCE do not cover any additional taxes or import duties applied by customs at the destination country, both of which are considered the sole responsibility of the delivery recipient.

Please note that in accordance with Australian Export Regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise.” As a business, we are also prohibited by law from identifying an order as a “gift” for export purposes.

• Orders are processed Monday to Friday, excluding public holidays.
• You'll receive tracking details via email as soon as your order is on its way.
• Your FINE ESSENCE piece is made to order, production time must be factored into delivery estimates.

Your order is fully insured from the moment it leaves our studio until it is signed for at delivery. Once signed, the insurance coverage ends.

• Your jewellery is shipped in an unbranded, secure package for privacy and safety.
• The return label includes only a discreet identifier, ensuring a seamless and confidential experience.