We recommend having your FINE ESSENCE piece professionally serviced and cleaned by our team every 12-18 months. This allows us to check for signs of wear, ensure your stones remain secure, this service includes a clean and polish.

Please note: Neglecting regular professional care may void your warranty.

To ensure your jewellery continues to shine and last, we highly recommend following the care steps below:

• Avoid contact with harsh chemicals, including lotions, perfumes, hairsprays, and cleaning products, which can dull metal and damage stones.
  
  
• Remove jewellery during physical activities such as exercising, cleaning, swimming, gardening, or showering to prevent knocks, moisture damage, and exposure to chemicals.
  
  
• Store your jewellery in a cool, dry place, ideally in its original FINE ESSENCE box or a soft cloth pouch. Keep each piece separate to prevent scratching or tangling.
  
  
• Avoid excessive heat, moisture, and impact to protect the longevity and finish of your piece.
  

To gently refresh your jewellery:

• Soak in warm water with a drop of mild dish soap.
  
• Use a soft toothbrush to clean behind stones or intricate settings.
  
• Rinse thoroughly and dry with a soft, lint-free cloth.

We strongly recommend insuring your FINE ESSENCE piece, especially for engagement rings and high-value pieces. Insurance offers peace of mind in the event of loss, theft, or accidental damage.

Many of our clients choose to add their jewellery to an existing contents insurance policy, or work with specialist jewellery insurers. Be sure to retain all certificates and valuation documentation provided with your piece.