Frequently Asked Questions
Are your pieces made to order?
Each Fine Essence piece is made to order, crafted by our team of jewellers and stone setters. This allows you to personalise every detail, from the metal and setting style to your choice of lab-grown or natural diamond.
Our made-to-order pieces typically take 5-7 weeks from design approval to completion. If you have a special date in mind, please reach out early so we can accommodate your timeline. Learn more about our bespoke process →
Can I choose between lab-grown and natural diamonds?
Absolutely. Our pricing online is based on lab-grown diamonds, but we also offer natural diamonds upon request. Each stone is sourced through our trusted, ethical suppliers, and our team will guide you through the options to help you find a diamond that aligns with your values, preferences, and budget. Read our guide to lab-grown vs natural diamonds →
Can I customise a piece or create something bespoke?
Yes, we offer a bespoke service. Whether you’re after a custom design, a specific stone, or want to reimagine a family heirloom, we’d love to bring your vision to life. Explore the custom design process →
Do you offer resizing or a warranty?
Yes - all Fine Essence pieces include complimentary resizing within the first six months of purchase. Every piece is also covered by our manufacturing warranty, which protects against any craftsmanship faults. We’re always here to help with care, maintenance, or questions about your piece. Learn more about jewellery care →